American Express


I developed a digital intranet site for employee training & effective communication for the Sales Team of the American Express Corporate Card division of their Travel department. This intranet project took a 6 week training program and consolidated all of the information and training materials into an instantly accessible encyclopedia available at the sales persons [...]

University of Phoenix


I developed a sales training workshop for effective sales communication called ROQNROL, which is an acronym for the 7 Principles of Sales Communication. This training program was presented to classes of new hires in the Sales Department. The success of the program led to the creation of a Technical Writing department for the University of [...]

Hewlett Packard


I created a revenue reporting system to correlate field sales with the inside sales team for Hewlett Packard. I managed pilot programs with selected teams, such as User Interface module to determine improvements to a proprietary software program, and an instant chat customer support team pilot which provided for technical information and guidance in the sales, operation [...]